Portfolio

Real Projects. Measurable Results.

From AI-powered automation to cloud contact center transformations — here's how we've created impact for our clients.

Generative AIRAGZendeskNode.js

AI-Powered Customer Support Platform

Mid-sized US SaaS Company

Challenge

10,000+ daily support tickets with 4-hour average response times

Solution

Built a RAG-based AI support copilot integrated with Zendesk, trained on product documentation

Outcome

65% of tickets auto-resolved, average response time dropped to under 3 minutes

65% tickets auto-resolved
Key outcome metric
Amazon ConnectAmazon LexSalesforceContact Center

Amazon Connect Migration

European Insurance Company

Challenge

Legacy on-premise call center with no analytics or self-service capability

Solution

Migrated to Amazon Connect with custom AI IVR (Amazon Lex), real-time dashboards, and Salesforce CRM integration

Outcome

35% reduction in Average Handle Time, 90-day migration with zero downtime

35% AHT reduction
Key outcome metric
Agentic AILangGraphClaude APIFinancial Tech

Multi-Agent Autonomous Research System

Investment Firm

Challenge

Analysts spending 60% of time on data gathering and report drafting

Solution

Built a 4-agent system (research, analysis, validation, reporting) using LangGraph + Claude API

Outcome

80% reduction in research preparation time, 3x analyst output

80% time reduction
Key outcome metric
React NativeMobileOffline-FirstLogistics

Cross-Platform Mobile App

UK Logistics Startup

Challenge

Field teams using paper-based processes, no real-time visibility

Solution

React Native mobile app with offline-first architecture, GPS tracking, real-time dispatch

Outcome

100% paperless operations, 40% improvement in delivery efficiency

40% efficiency improvement
Key outcome metric

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